Last updated: October 21, 2026
Zen Bliss Canada is a Toronto company. We ship to addresses in Canada only, by Canada Post. This page explains how shipping works, what it costs and what to do if something goes wrong with a delivery.
Where we ship
- We ship anywhere in Canada, including P.O. boxes (by Canada Post).
- We don't ship outside Canada.
- We sell only to adults of legal age. See our Terms of service for the age rules.
How we ship
We pack and ship orders Monday to Friday, except holidays, by Canada Post with tracking. You'll get your tracking number by email as soon as your order ships.
We ship every order by Canada Post Expedited Parcel.
If you pay by Interac e-Transfer, we ship once your payment arrives.
Shipping costs
- Shipping is calculated at checkout for your address and parcel, using Canada Post's rates. You see the exact price before you pay.
- Shipping is free on orders of $150 or more (after discounts, before tax).
- Prices are in Canadian dollars. Sales tax for your province is added at checkout.
Delivery times
We count delivery times from Canada Post's first scan of your parcel, in business days. Weekends and Canada Post holidays don't count.
Most Expedited Parcel shipments arrive 1 to 4 business days after the first scan: usually about 1 day in Ontario, 2 in Quebec, 3 in the Prairies and Atlantic Canada, and 4 in British Columbia. Parcels to Yukon, the Northwest Territories and Nunavut usually take about 6 business days.
Remote or rural addresses may take longer. These are typical times from our own past parcels, not guarantees. Canada Post controls delivery once it has your parcel. Our Shipping across Canada page has the full table by province.
Changing your delivery address
Email us at info@zenbliss.ca as soon as possible. We can change the address any time before your order ships.
Items out of stock
We try to keep our stock counts accurate, but sometimes an item sells out after you order. If that happens, we ship the items we have and contact you to ask whether you'd like to wait for the rest or get a refund for it.
Cancelling an order
You can cancel any time before your order ships. Email us at info@zenbliss.ca with your order number. We refund the full amount to your original payment method. If your order has already shipped, our Refund policy applies.
Late, lost or damaged parcels
Late parcel
If your parcel is taking longer than the times above, or its tracking has stopped updating, email us with your order number. We'll look into it with Canada Post.
Lost parcel
If Canada Post confirms that your parcel is lost, we'll send a replacement or a refund once Canada Post has finished its investigation.
Damaged parcel
If your parcel arrives damaged, tell us within a few days of delivery and send a photo of the damage. We'll replace the damaged items or refund them once Canada Post's claim is done.
Questions
Email us at info@zenbliss.ca. Please include your order number if your question is about an order.