Last updated: October 21, 2026
In short: unopened products in their original packaging can be returned within 30 days of delivery for store credit. You arrange and pay for the return shipping. Opened products can't be returned, for hygiene and safety reasons.
What you can return
You can return a product for store credit if:
- you ask us within 30 days of the day your order was delivered;
- it is unopened, unused and still sealed; and
- it is in its original packaging and in a condition we can sell again.
What you can't return
- Opened or used products, for hygiene and safety reasons.
- Products that are not in their original packaging.
- Returns we haven't agreed to by email (see the steps below).
If a returned product doesn't meet these conditions, we may refuse it.
How to return a product
- 1. Email us first. Write to info@zenbliss.ca within 30 days of delivery. Include your order number and the products you want to return.
- 2. Wait for our reply. We'll send you the return address and any instructions. Please don't send a parcel before you hear from us.
- 3. Send the return. You arrange the shipping and pay for it. We suggest a tracked service, because we can't be responsible for returns that are lost or damaged on the way to us.
- 4. Get your store credit. When the return arrives and we've checked it, we issue store credit for the price you paid for the returned products, including the sales tax you paid on them. Shipping charges are not refunded. We email you when it's done.
We email you a single-use code for the credit amount to use on a future order at zenbliss.ca. The code is valid for 6 months from the day we send it.
Damaged, lost or wrong items
Parcels damaged or lost by Canada Post are covered in our Shipping policy. In short: tell us within a few days of delivery, with a photo of any damage, and we'll replace the items or refund them once Canada Post's claim is done.
If we sent you the wrong product, email us within a few days of delivery with a photo of what you received. We pay the return shipping and send you the right product, or refund you in full, including shipping, if you prefer.
Cancelling before your order ships
You can cancel any time before your order ships. Email us at info@zenbliss.ca with your order number, and we'll refund the full amount to your original payment method.
Refunds to your payment method
When we refund money (for a cancelled order, or a lost or damaged parcel we refund instead of replacing):
- card payments go back to the card you used. Your bank may take a few business days to show the refund;
- Interac e-Transfer payments are refunded by Interac e-Transfer to the email address the payment came from.
Your rights
Nothing in this policy limits any rights you have under the consumer protection laws of your province.
Questions
Email us at info@zenbliss.ca.